Warranty

At LuxyBaby, we stand behind the quality of our products. Every item is crafted with care and attention to detail, and your satisfaction is our highest priority. This Warranty Policy outlines the coverage and limitations for all eligible products.

1. Warranty Coverage

We offer a 30-day limited warranty from the date of delivery on all eligible items.
This warranty covers:

  • Manufacturing defects

  • Faulty materials or stitching

  • Structural defects

  • Damage occurring during normal, intended use

Eligible products will be repaired, replaced, or refunded at our discretion.

2. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Damage caused by improper use or care

  • Accidental damage (drops, spills, tears)

  • Unauthorized repairs or modifications

  • Damage due to incorrect washing or storage

  • Lost or stolen items

  • Clearance or final sale items

Certain hygiene-related products may not be eligible.

3. Warranty Eligibility Requirements

To make a warranty claim, the following must be provided:

  • Order number

  • Full name & email used at checkout

  • Clear photos or videos showing the defect

  • Description of the issue

Claims submitted without proof of defect cannot be processed.

4. How to Submit a Warranty Claim

Please contact our support team at:
📧 support@yourstore.com

Include:

  • Photos or videos of the defect

  • Your order number

  • Your contact information

Our team will review your claim and respond within 2–3 business days.

5. Resolution Options

If your claim is approved, you will receive one of the following:

  • Replacement of the defective item

  • Store credit equal to the value of the item

  • Refund to your original payment method (when applicable)

We will determine the best resolution based on availability and condition.

6. Shipping Costs

  • If the defect is confirmed, replacement shipping is free.

  • If the returned item is found to be non-defective, shipping costs may apply.

7. Warranty for Incorrect or Damaged Deliveries

If your item arrives incorrectly or damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item + packaging

  • We will replace or refund your item immediately

You will not be responsible for return shipping in this case.

8. Limitations & Legal Terms

Our warranty is limited to the original purchaser and cannot be transferred.
This policy does not override any legal rights you may have under consumer protection laws in your region.

9. Contact Us

For warranty claims, questions, or concerns, please email:

📧 luxiqcom@gmail.com

We’re here to assist you with care and professionalism.