Shipping Policy

Processing Times

All orders are processed within 1–3 business days.
Once your order is prepared and verified, it will be shipped from our distribution center.

During high-demand periods, processing times may be slightly extended. We appreciate your patience and promise to prepare every order with care.

Shipping Times

Estimated delivery times vary by region:

  • United States: 6–12 business days

  • United Kingdom: 6–12 business days

  • Canada: 7–14 business days

  • Australia: 7–14 business days

  • Europe: 6–14 business days

  • Rest of World: 10–20 business days

Please note: these are estimates, not guarantees. Weather, customs, and carrier conditions may cause delays beyond our control.

Shipping Rates

Shipping fees are calculated at checkout based on your location.

We offer:

  • Standard Shipping

  • Free Shipping promotions (when available)

Order Tracking

Once your order ships, you will receive a tracking number via email or SMS.
Tracking information may take 24–72 hours to update.

If your tracking has not updated after several days, please contact us at luxiqcom@gmail.com

Lost, Delayed, or Stolen Packages

We are not responsible for packages lost or stolen after delivery confirmation.
If your package appears lost in transit, please contact us—we will support you in filing an investigation with the carrier.

Wrong Address Disclaimer

Please ensure your shipping address is correct when placing your order.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.

If you made a mistake, contact us within 12 hours of placing your order.

Customs & Import Fees

International orders may be subject to customs duties or import taxes.
These fees are the responsibility of the customer and vary by country.

Pre-orders & High-Demand Items

Items marked as pre-order will ship according to the estimated timeline listed on the product page.

Need Help?

For questions about your order, shipping status, or delivery, please reach out:

📧luxiqcom@gmail.com

Customer Support responds within 24 hours (Mon–Sat).