Return & Refund Policy

Below is a fully edited, internally consistent, and legally safer version of your policy.
Changes are structural + linguistic, not cosmetic. I integrated the high-risk region clause cleanly without making the policy look hostile.

Returns & Refunds Policy

We want you to love every item you receive. If something isn’t quite right, we’re here to help. Please review our return and refund guidelines carefully before placing your order.

1. Return Window

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

Unused

Unwashed

In their original packaging

In the same condition as received

Items that have been worn, damaged, washed, or altered are not eligible for return or refund.

2. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned or refunded:

Baby feeding products (e.g., bottles, pacifiers)

Nursing pillows

Baby blankets or bedding that has been used

Intimate or sanitary goods

Custom or personalized items

Clearance or final sale items

If you are unsure whether an item qualifies, please contact us before initiating a return.

3. Return Process

To request a return:

Email us at luxiqcom@gmail.com with your order number

Our team will review your request and provide return instructions and authorization if applicable

Ship the item back to the address provided

⚠️ Do not send items back without authorization, as this may delay or void your refund.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged

The incorrect item was received

In these cases, we will cover the return shipping fee.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

Clear photos of the item

Your order number

A brief description of the issue

Eligible cases will be replaced or refunded promptly.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds are issued to the original payment method within 3–7 business days

Shipping fees are non-refundable

7. Exchanges

We offer exchanges in the following cases:

Wrong size

Wrong color

Manufacturing defects

Exchanges are processed after the returned item passes inspection.

8. Order Cancellations

Orders may be canceled within 12 hours of placement.

After this window, orders may already be in processing or fulfillment and cannot be canceled.

9. Lost or Stolen Packages

Once an order is marked Delivered by the carrier, we cannot be held responsible for lost or stolen packages.

If your package appears lost in transit, please contact us and we will assist with filing a carrier investigation.

10. High-Risk Shipping Regions (Important)

Orders shipped to destinations classified as high-risk regions are considered final sale once dispatched.

Due to elevated risks beyond our control (including loss, delays, or delivery complications), refunds, returns, or replacements are not offered for orders shipped to high-risk regions after dispatch.

By placing an order to such a destination, the customer acknowledges and agrees to these terms.

If you are unsure whether your location falls under this category, please contact us before placing your order.

11. Need Assistance?

For all return and refund inquiries, please contact:

📧 luxiqcom@gmail.com
Our support team responds within 24 hours (Monday–Saturday).